Payment and dispatch
The following terms and conditions apply:
The products are delivered all over the world.
Shipping is excluded to the following islands: Canary Islands, Balearic Islands, Cyprus
Dispatch costs (inclusive of legally applicable VAT)
Domestic deliveries (Germany):
- Shipping fee of 6,90 EUR incl. VAT
- From an order value of 129,00 EUR, we deliver free of shipping costs
Deliveries to foreign countries:
- For deliveries to the listed EU countries: Belgium, Denmark, Estonia, Finland, France, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, we charge you a flat shipping rate of 19.90 EUR incl. VAT.
- From an order value of 300,- EUR we ship free of charge to the above mentioned countries.
- For deliveries to Austria and the Netherlands, we charge 9,90 EUR shipping costs. From 129,- EUR order value, the delivery is free of shipping costs.
- For the following countries the respective listed shipping costs apply:
Bulgaria 108,- EUR
Greece 98 EUR
Ireland 49 EUR
Croatia 194 EUR
Portugal 39 EUR
Romania 72 EUR
Shipping to Switzerland
- For deliveries to Switzerland, we charge 9,90 EUR shipping costs.
Swiss customers pay their Swiss VAT of 7.7% directly in our store. Thereby there are no further costs for customs and import.
- However, we do not refund the VAT for German delivery addresses.
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 6 days, for deliveries abroad within 5 - 11 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
Accepted Payment options
- Payment in advance by bank transfer
- Payment by credit card
- Payment by PayPal
- Payment by PayPal Express
- Payment by invoice
- Payment by Sofortüberweisung via Klarna (immediate transfer)
- Payment by Google Pay
- Payment by Apple Pay
- eps bank transfer
- Store Pay
Further details on payment
Payment by invoice is only for registered clients.
The invoice amount is to be settled at the time of payment on invoice within 3 days.
If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.
Our bank account:
Solaris Penta Bank
IBAN DE26 1101 0100 2924 1937 93
In case of questions, please contact us at the contact details mentioned in the Legal Notice.
You want to make a return to us? This is how you proceed now:
Send us an email to email@example.com with the following data:
- Number of the delivery note
- Items to be returned
- Reason for the return
1 wrong order/exchange | 2 wrong delivery | 3 defect | 4 other reason:
After receiving the complete data, we will send you the link to create the free return label.
Please note that the complete processing may take 10 days.
If you have any questions, please contact: firstname.lastname@example.org
Die Richrath's GmbH - Trelino.com - Kappeler Str. 143 - 40599 Düsseldorf, Germany