Shipping policy
Payment and dispatch
The following terms and conditions apply:
Domestic delivery (Germany) and neighbouring countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland.
Shipping is excluded to the following islands: Canary Islands, Balearic Islands, Cyprus
Dispatch costs (inclusive of legally applicable VAT)
Domestic deliveries (Germany):
- Shipping costs flat rate of 6,90 EUR incl. VAT.
- From an order value of 129 EUR onwards, we deliver shipments free of cost.
Deliveries to foreign countries:
- For deliveries to the listed EU countries: Belgium, Denmark, Estonia, Finland, Italy, Latvia, Lithuania, Luxembourg, Poland, Sweden, Slovakia, Slovenia, Czech Republic, Hungary, we charge you a flat rate of 19.90 EUR incl. VAT.
- From an order value of 300,- EUR we ship free of charge to the above mentioned countries.
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For the following countries the listed shipping costs apply:
Bulgaria 108,- EUR
Greece 98,- EUR
Ireland 49,- EUR
Croatia 194,- EUR
Portugal 39,- EUR
Romania 72,- EUR -
For deliveries to France, Netherlands, Austria and Spain we charge 9,90 EUR shipping costs.
From an order value of 129,- EUR we deliver free of charge.
Shipping to Switzerland:
- For deliveries to Switzerland we charge 9,90 EUR shipping costs.
- Swiss customers pay their Swiss VAT of 7.7% directly in our store. This means that there are no further costs for customs and import.
- However, we do not refund the VAT for German delivery addresses.
Delivery periods
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 6 days, for deliveries abroad within 5 - 11 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
The minimum order value is: 15,00 €.
Accepted Payment options
- Prepayment via transfer
- Payment via Sofortüberweisung [immediate transfer] (via Klarna)
- Payment via amazon pay
- Payment via Google Pay
- Payment via Apple Pay
- eps-Überweisung, Ideal
- Bancontact
- Shop Pay
via PayPal Checkout:
- Payment via PayPal Express
- Payment via credit card
Our bank account:
Solaris Penta Bank
IBAN DE26 1101 0100 2924 1937 93
BIC/SWIFT SOBKDEBBXXX
In case of questions, please contact us at the contact details mentioned in the Legal Notice.
Returns
You want to make a return to us? This is how you proceed now:
Send us an email to hello@trelino.com with the following data:
- Number of the delivery note
- Items to be returned
- Reason for the return
1 wrong order/exchange | 2 wrong delivery | 3 defect | 4 other reason:
After receiving the complete data, we will send you the link to create the free return label.
Please note that the complete processing may take 10 days.
If you have any questions, please contact: hello@trelino.com
Returns Address:
Die Richrath's GmbH - Trelino.com - Kappeler Str. 143 - 40599 Düsseldorf, Germany
