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Do I need to pay additional customs or taxes at checkout?

• No, all prices displayed include any applicable taxes and duties. There are no hidden fees or additional charges at checkout.

Is shipping free?

• Yes, for orders of any Trelino® toilet, shipping is free.
• For orders under 129£, a shipping fee of 14.90£ applies.
• If you’re purchasing only membrane sets, a shipping fee of 3.90£ will be charged, which covers up to two sets.

How do I return my Trelino®?

• Returns are free within 30 days if the Trelino® is in its original, unused condition.
• Simply send us an email at hello@trelino.com with the following details:

1. Delivery note number
2. Items to be returned
3. Reason for return

• Once you contact us with your return request, we’ll provide you with a return label.
• When the return has been fully processed, we will refund any payments already made as quickly as possible. Please note that processing may take up to 10 days.

What is the cost for returning items?

• No cost, returns within 30 days are free, provided the item is in original and unused condition.