Payment and dispatch
The following terms and conditions apply:
Domestic delivery (Germany) and neighbouring countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, England, Scotland and Wales.
Shipping is excluded to the following islands: Canary Islands, Balearic Islands, Cyprus
Dispatch costs (inclusive of legally applicable VAT)
Domestic deliveries (Germany):
- Shipping costs flat rate of 4,90 EUR incl. VAT.
From an order value of 129,00 EUR we deliver free of shipping costs.
- For deliveries to Belgium, Denmark, Luxembourg, Poland, Czech Republic, Sweden, Slovakia, Slovenia, Hungary we charge up to 300,- EUR value of goods 12,90 EUR.
For deliveries to France, Spain, Italy
we charge up to 129,- EUR value of goods 9,90 EUR
- For deliveries to the Netherlands
we charge up to 129,- EUR value of goods 7,90 EUR
- For deliveries to Austria
we charge up to 129,- EUR value of goods 10,90 EUR
- For deliveries to Bulgaria, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania
we charge a flat rate of 12,90 EUR
- From the above values of goods, we ship to the above countries free of shipping costs.
Shipping to Switzerland:
- For deliveries to Switzerland we charge 9,90 EUR shipping costs.
- Swiss customers pay their Swiss VAT of 7.7% directly in our store.
- Thereby there are no further costs for customs and import.
- However, for German delivery addresses we do not refund the VAT.
Shipping to the United Kingdom:
- Shipping is free for orders totaling 129£ or more.
- For orders under 129£, a shipping fee of 14.90£ will be applied.
- UK customers will be charged a 20% VAT directly in our store.
- There are no further costs for customs and import.
- We do not ship to Northern Ireland.
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 6 days, for deliveries abroad within 5 - 11 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
The minimum order value is: 15,00 €.
Accepted Payment options
- Prepayment via transfer
- Payment via Sofortüberweisung [immediate transfer] (via Klarna)
- Payment via amazon pay
- Payment via Google Pay
- Payment via Apple Pay
- eps-Überweisung, Ideal
- Shop Pay
via PayPal Checkout:
- Payment via PayPal Express
- Payment via credit card
Our bank account:
IBAN: DE76 3605 0105 0002 7941 62
In case of questions, please contact us at the contact details mentioned in the Legal Notice.
You want to make a return to us? This is how you proceed now:
Send us an email to email@example.com with the following data:
- Number of the delivery note
- Items to be returned
- Reason for the return
1 wrong order/exchange | 2 wrong delivery | 3 defect | 4 other reason:
After receiving the complete data, we will send you the link to create the free return label.
Please note that the complete processing may take 10 days.
If you have any questions, please contact: firstname.lastname@example.org
Die Richrath's GmbH - Trelino.com - Kappeler Str. 143 - 40599 Düsseldorf, Germany